Frequently asked questions

• How can I contact you?

  Write to info@primer.si or call us on weekdays between 8 am and 4 pm. We answer e-mail by the next working day at the latest. →

Delivery

• How long does delivery take?

  Orders placed by noon leave the same working day. Delivery within Slovenia usually takes 1 to 2 working days, to other EU countries 3 to 6… →

• How much is shipping?

  Shipping within Slovenia is free on orders over 50 €; below that it is 3.90 €. The cost of shipping abroad is shown in the basket before… →

• Do you ship abroad?

  We ship to every EU country, Switzerland and Norway. Outside the EU the recipient may be asked for customs duty and VAT on delivery. →

• How can I track my parcel?

  When the parcel leaves, we e-mail you its tracking number with a link to the carrier. You can also follow the order in your account, under… →

Ordering and payment

• Which payment methods do you accept?

  cards (Visa, Mastercard, Maestro), PayPal, bank transfer - we ship once the payment arrives, cash on delivery (1.50 € extra). →

• Can I order without an account?

  Yes. At the address step choose Order as a guest. You can still create an account later and see every earlier order made with the same… →

• Can I change or cancel my order?

  As long as it has not been shipped, yes. Write to us as soon as you can and quote your order number. Once the parcel is on its way, you can… →

Returns and exchanges

• Can I return a product?

  Yes, within 14 days of delivery, with no reason needed. It should be unused and in its original packaging. We refund you within 14 days of… →

• How do I exchange a t-shirt or sweater for another size?

  Tell us which size you would like instead. We will put it aside for you and send the return instructions. The new size goes out as soon as… →

• What if the product arrives damaged?

  Take photos of the damage - the product and the packaging - and send them within 3 days of delivery. We will send a new one or refund you… →

Our products

• How do I choose the right t-shirt size?

  Our t-shirts and sweaters have a regular fit. Measure a t-shirt that fits you well across the chest, seam to seam, and compare it with the… →

• Can the mugs go in the dishwasher?

  Yes. They are ceramic and the print is fired in, so they are dishwasher and microwave safe. For colours that stay bright for years, use a… →

• Can I personalise a mug?

  You can. On the Customizable mug page, type your own text (up to 30 characters) and check it in the preview before you add it to the… →

• Does the poster come with a frame?

  Yes, every poster comes framed - a wooden frame with glass, ready to hang. There are two hooks at the back, so it hangs either upright or… →

• How do I download a vector graphic after buying it?

  Right after payment you get an e-mail with a download link. The files also stay in your account, under Order history. They come as SVG, PDF… →

• What are the cushions made of, and how do I wash them?

  The cover is 100% cotton, the filling hypoallergenic polyester fibre. The cover comes off with a zip and goes in the washing machine at 30… →